Terms of use

Mistri connects people who need home repairs with independent, verified service providers ("mistris") in Bangladesh.

1. Posting a task. Describe the job honestly, including photos where helpful. Mistris bid a total price; you choose one.

2. Prices. The agreed price is the bid you accept. Extra parts or work must be approved by you in the app before they are added.

3. Payment. Pay the mistri after the job is done, in cash, bKash or Nagad, or with your Mistri wallet balance.

4. Privacy. Your exact address and phone number are shared only with the mistri you book.

5. Cancellations. You can cancel an open task anytime, and a booked job for free within the time shown in the app.

6. Guarantee. If a job fails within the guarantee period, report it in the app and we will arrange a free re-visit or a refund to your wallet.

7. Conduct. Harassment, unsafe work, fake bookings or taking payments outside the app to avoid fees can lead to account suspension.

8. Liability. Mistris are independent professionals. Mistri verifies identity and skills and mediates disputes, but is not the employer of the mistri.