Questions and answers
How Mistri works for customers and for mistris.
Good to know
How does Mistri work?
You post what needs fixing. Verified mistris nearby send a total price for the job, with their rating, completed jobs and distance. You choose one, they come over, and you pay after the job.
Does it cost anything to post a job?
No. Posting and comparing bids is free. You pay the mistri the price you accepted, plus any extras you approve in the app.
Are the mistris verified?
Yes. Our team checks every mistri’s NID and a selfie before they can bid. Ratings and reviews come only from real jobs booked through Mistri.
When and how do I pay?
After the job is done, in cash, bKash or Nagad, straight to the mistri. You can also use your Mistri wallet balance.
What if the problem comes back?
Report it in the app within 7 days of the job. We arrange a free re-visit or a refund to your wallet.
Can I use Mistri without the app?
Yes. Mistri works fully in your browser at mistri.pro/app/. The Android app adds instant alerts when bids arrive.
Can I cancel?
You can cancel an open job anytime for free. A booked job is free to cancel within 5 minutes of booking, or any time before the mistri sets off.
Who sees my address and phone number?
Mistris see only your approximate area while they bid. Your exact address and number go only to the mistri you book.
How long do bids keep coming?
A “Right now” job stays open for 24 hours, a “Today” job until 9 PM, and a scheduled job until an hour before its slot. You can hire as soon as you like a bid.
I’m a mistri. How do I join?
Install the app, sign up with your phone number, and submit your NID, a selfie and your trades. After verification you can go online and bid. There’s no fee to join.
Mistris come to you.
Post the problem once. Verified mistris nearby send their price. You choose, and pay after the job.